Privacy policy

At CowVeda Wellness, we are committed to protecting your personal information and your right to privacy. This policy outlines how we handle the data we collect when you visit our store or interact with our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Place an order or make a purchase for our wellness products.

  • Contact us via email, DM, or phone for support regarding your order.

  • Provide delivery details, including your name, shipping address, and phone number.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill and manage your orders, ensuring delivery within our stated timelines of 4–5 business days for most pin codes.

  • Communicate with you regarding order status, modifications, or quality concerns.

  • Verify quality claims, specifically when reviewing mandatory unboxing videos provided for returns.

  • Manage payments, including processing partial COD transactions and managing non-refundable advances.

3. Information Sharing & Disclosure

We do not sell your personal data. We only share information with third parties when necessary to provide our services, such as:

  • Shipping Partners: To deliver your orders to your specific pin code, including remote areas like J&K and the Northeast.

  • Payment Processors: To securely handle your transactions and partial COD payments.

  • Legal Requirements: If required by law to comply with legal obligations or protect the rights of CowVeda Wellness.

4. Data Security

We implement industry-standard security measures to maintain the safety of your personal information. Your data is protected to ensure that sensitive details regarding your orders and payments remain secure.

5. Your Consent

By using our website and purchasing our products, you consent to the collection and use of your information as outlined in this Privacy Policy.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed.